Conflict Resolution

I do not like to be confrontational, so that is part of my problem… My conflict is with my teaching assistant.  She will often do/say things in the classroom that are not appropriate (talking about the children in front of them or over them) or she will say things about a child when parents can hear.  As the program manager for our school and lead teacher, I have talked with her several times about both and she continues to do this.  I try to model by pulling her aside to talk with her about a student if it needs to be addressed immediately or I write a note to tell her later or while outside. My conflict is how do I maintain a positive professional working relationship with her while still trying to provide constructive criticism when needed. 

Some strategies I might try could be:

To use empathy and assertive “I” statements.  For example, I understand the need for you to tell me “Suzie” had an accident, but we cannot announce it in the hallway where teachers, parents, and other children can hear. Quietly getting out a new set of clothing will alert me with what I need to know (Conflict Resolution Network, 2014).

I would like to open this up to my peers, what are effective ways to move forward? I often find it difficult  to bring up such topics on the spot because it is sometimes the wrong timing within the classroom but after school, the moment has often passed. .. What to do? Please and Thank you J

Conflict Resolution Network. (n.d.). CR kit. Retrieved from http://www.crnhq.org/pages.php?pID=12#skill_3